Frequently Asked Questions
Everything you need to know about bringing Smith & Clark into your home.
What is the standard shipping timeframe for furniture?
Most of our handcrafted furniture pieces are delivered within 7-14 business days. Smaller home decor items typically arrive within 3-5 business days via standard ground shipping.
Do you offer White Glove delivery services?
Yes, we offer premium White Glove delivery for large furniture items. This includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return.
Are your wood products sustainably sourced?
At Smith & Clark, we prioritize the planet. All our wooden furniture is crafted from FSC-certified timber sourced from responsibly managed forests.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also log into your Smith & Clark account to view real-time updates on your delivery.
Do your products come with a warranty?
All Smith & Clark furniture includes a limited 1-year warranty covering manufacturing defects in materials and workmanship under normal household use.